Lesson 12 of 14 3 min video · 4 exercises
3rd vs 4th: the habits that matter
The habits that hold good answers in the 3rd quartile, and the exact rewrite for each.
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Key takeaways
- Attach a because to every main move
- Ask before escalating, unless someone's safety is at risk now
- Assume nothing the scenario didn't say
- Notice who else is affected, and add a fallback
- Weigh both sides, then commit
Practice
Lock in the lesson before you move on.
Exercise 1 of 4
Sort it
Each sentence is held back by one habit. Match it.
“Hopefully she agrees and we move on.”
“I'd report her to the supervisor right away.”
“He's clearly not pulling his weight.”
“…because honesty is really important.”
“There are pros and cons to both, so it really depends.”
“I would speak to him privately.”